Return & Refund Policy

Last Updated: 2025-11-14

At Positionsshortcr, we are committed to delivering high-quality shopping assistance services. We understand that sometimes our services may not meet your expectations. This Return & Refund Policy outlines our procedures for service cancellations, modifications, and refunds.

1. Service Satisfaction Guarantee

We stand behind the quality of our shopping assistance services and are committed to your satisfaction. If you are not completely satisfied with our services, please let us know, and we will work with you to address your concerns promptly.

2. Cancellation Policy

Our cancellation policy for scheduled shopping assistance services is as follows:

To cancel a scheduled service, please contact us by phone at +353 87 583 4957 or by email at info@positionsshortcr.world. Please include your name and the date of your scheduled service in your cancellation request.

3. Service Modification

If you need to modify your shopping assistance service (e.g., change the date, time, or scope), please contact us as soon as possible. We will accommodate changes to your service when feasible, subject to the following conditions:

• Requests for service modifications made more than 48 hours before the scheduled service will be accommodated at no additional charge, subject to availability.
• Requests for service modifications made between 24-48 hours before the scheduled service may incur a modification fee of €25.
• Requests for service modifications made less than 24 hours before the scheduled service may not be accommodated, or may incur a modification fee of €50, depending on the circumstances and availability.

4. Refund Policy for Service Dissatisfaction

If you are dissatisfied with our shopping assistance services after they have been provided, please notify us within 7 days of service completion. We will review your concerns and may offer:

• A partial or full refund of the service fee, depending on the nature of your dissatisfaction
• Additional complimentary services to address your concerns
• Other appropriate compensation as determined by our management team

To request a refund for service dissatisfaction, please email us at info@positionsshortcr.world with the subject line "Service Dissatisfaction." In your email, please include:

• Your name and contact information
• The date and type of service provided
• A detailed explanation of your concerns or reasons for dissatisfaction
• Any supporting documentation (e.g., photographs, communications with our staff)

We will review your request and respond within 5 business days with a proposed resolution.

5. Third-Party Retailer Policies

When we assist you with purchasing products from third-party retailers:

• Returns, exchanges, and refunds for these products are subject to the respective retailer's policies.
• We will assist you in understanding and navigating these retailer policies as part of our service.
• If requested, we can help facilitate returns or exchanges with retailers, subject to additional service fees for handling and shipping.

Please note that while we can guide you through the return process with retailers, we cannot guarantee that retailers will accept returns or provide refunds for purchased items.

6. Payment Refund Processing

When a refund is approved:

• Refunds will be processed using the same payment method used for the original transaction.
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer.
• Bank transfer refunds may take 3-5 business days to process.

7. Special Circumstances

We understand that unexpected events can occur. In cases of illness, emergency, or other extenuating circumstances that prevent you from using our scheduled services, please contact us as soon as possible. We will work with you to reschedule your service or provide an appropriate refund, even if it falls outside our standard cancellation policy timeframes.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or regulatory requirements. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

• Email: info@positionsshortcr.world
• Phone: +353 87 583 4957
• Address: 14 Oakfield Grove, Blanchardstown, Dublin 18, Ireland